What documentation might a security guard need to maintain while on duty?

Maintaining incident reports is crucial for a security guard while on duty because these documents serve as an official record of any events or occurrences that take place during their shift. Incident reports detail what happened, the individuals involved, the time and location of the incident, and any actions taken by the security personnel. This documentation can be vital for a variety of reasons, including legal proceedings, investigations, and internal reviews. It ensures accountability and provides a clear narrative of events, which can be referenced in future situations or disputes.

While witness statements, property ownership documents, and customer complaints are also important in certain contexts, they do not serve the primary purpose of documenting incidents directly experienced or managed by the security guard. Witness statements might support an incident report but are usually gathered for specific cases. Property ownership documents are relevant for confirming rights and responsibilities but do not pertain to the day-to-day documentation a guard would need. Customer complaints may highlight service aspects but are not formal records of incidents in the same way that incident reports are. Thus, incident reports are the most critical documentation a security guard needs to maintain.