Who should a security guard contact in case of an emergency that exceeds their capability?

In the context of emergencies that exceed a security guard's capability, the first point of contact should be emergency services, which is typically accessed by calling 911. This is because emergency services are specifically trained and equipped to handle critical situations such as medical emergencies, fires, and crimes in progress.

By contacting emergency services directly, the guard ensures a swift response from professionals who are able to assess the situation accurately and provide the necessary assistance, whether it be paramedics, firefighters, or police officers. This action is in accordance with standard protocols ensuring the safety of individuals involved and efficient management of the emergency situation.

While local law enforcement, the security chief, and the head office are all important contacts in various scenarios, they may not respond as quickly as emergency services and may not have the immediate ability to address life-threatening situations or crises. Thus, prioritizing a call to emergency services is the most effective and responsible action a security guard can take in an emergency exceeding their immediate capabilities.